My game won't start from Steam / Game crashes

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There are a few steps you can run through before you contact support.

  1. Ensure you meet the minimum specifications for the game. They can be found here.

  2. Manually check for the latest Graphics Drivers updates from NvidiaIntel, or AMD
    We recommend downloading your relevant graphics card software and enable auto-update:
    Download Nvidia Geforce ExperienceIntel DSA, or AMD Driver Autodetect

  3. Make sure your External Graphics Card is set as default (See this article), and try disabling multiple displays (Disconnect all secondary monitors)

  4. Verify integrity of game files:
    a) Via Steam open your game library.
    b) Right click game on theHunter: Call of the Wild and select Properties.
    c) Select LOCAL FILES tab and click on VERIFY INTEGRITY OF GAME FILES
    d) Exit Steam, Reboot your machine and try to launch the game again.
  5. Microsoft Visual C++
    a) Uninstall Microsoft visual C++ 2015
    b) Reboot your PC
    c) Reinstall it from Microsoft's website
    d) The try to launch the game again.

  6. Try running the game in windowed mode
    a) Via Steam open your game library.
    b) Right click game on theHunter: Call of the Wild and select Properties.
    c) Click on 'SET LAUNCH OPTIONS', and type in "/windowed".
    d) The try to launch the game again.

  7. Keep Steam online, but disable the Steam Cloud Synchronization.
    a) Via Steam open your game library.
    b) Right click game on theHunter: Call of the Wild and select Properties.
    c) Select UPDATES tab and unchecked Steam Cloud Synchronization
    d) The try to launch the game again.
    If you do this, we recommend making a physical copy of your save file after each game.
  8. Try setting your Screen Space Reflections to 'On'.
    You can do this in the graphics settings in the games' main menu. To do it outside the game, go to C:\Users\USER\Documents\Avalanche Studios\theHunter Call of the Wild\Saves\settings\STEAMUSERID>settings.json then set "GraphicsSSReflection": 0 to 1

  9. Uninstall and then download a fresh copy through steam.

  10. Some users have reported the following working:
    a) Turn off Steam overlay
    b) Disable background programs for recording and screen capturing
    c) Temporarily disable your antivirus software

  11. Errors with api-ms-win-crt-runtime-l1-1-0.dll
    This error is mostly connected to the version of WinSDK. The correct version for theHunter: Call of the Wild is WinSDK-10.0.10586.0.0 which can be downloaded from Microsoft's website


If the above did not help, send us your dxdiag and msinfo file and let us know how it went after completing each step.
Details on how to get your dxdiag file can be found here
Details on how to get your msinfo file can be found here

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