For us to safely change the username of a Member account, please send us a valid transaction reference number*.
Username can only contain letters of ISO Basic Latin Alphabet, numbers and underscores. No other characters or spaces accepted. It's a good idea to send more than one desired name**. For example:
- Username1 (most desired)
(*) Steam transaction number is only 19 digits and can be found in Steam Purchase History. Only em$ and membership purchases are accepted. Please do not send any transaction number for Wallet top up or DLC Bundle.
(*) Paymentwall transaction number starts with 'w' followed by 9 digits (e.g. w123456789). You should find it in a confirmation email. If you haven't received any, please contact Paymentwall Support.
(*) For retail memberships (DVD purchase), please send the activation code.
(*) We won't be able to validate Gift Codes, PayPal transaction number, or bank transaction number.
(**) If the requested username is already in use we will check the remaining ones. Usernames will not be made available by taking them from their other accounts no matter how long it has been since they logged in.