General / Technical
- Game username.
- email you use to login.
- Getting an error. Send the error code or message.
- Description (reason for contacting support)
Purchase not received, send the following:
- em$ amount or membership type
- Email address you use to login at www.thehunter.com
- Email address used, if any, to make the payment (e.g. for PayPal)
- Payment provider (Paymentwall or Steam)
- Date of payment
- Steam Confirmation Number or Paymentwall Transaction number (w00000000) If you did not receive a transaction number starting with a "w", please contact firstname.lastname@example.org.
The more information you provide the easier it will be to locate the transaction and get your account credited.
Never send because Expansive Worlds/theHunter will never ask for:
- Your password.
- Your credit card number.
- Personal information. (phone, address etc...)