If you are facing a bank display issue on Apex-connect similar to the screenshot below, whether you're trying to access the site or reset your password, it is useful for the customer service team to receive the networking logs.

Steps to send the customer service team the networking logs

For you to download the network log, you will need to do the following:
 

Firefox:

Step 1

On the page, right-click and press "Inspect".

Step 2

This screen will open; on the top, press Network. Once you see the above, click "Reload".

Step 3:

In the top right corner, click on the settings icon and click Import HAR file. 

Chrome:

Step 1:

On the page, right-click and press "Inspect".

Step 2:

This screen will open; on the top, press Network. Once you see the above, click "Reload".

Step 3:

On the top, check the box "Preserve log." After that, click the down arrow and save the file on your device.