Make sure you didn't buy as a gift by accident
If you selected your purchase as a gift, a code can be found in your Purchase History. You will find the date of your purchase and its details. Below the date, you will see:
Purchased as gift. Gift code: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
If you need help redeeming gift code, please follow the steps provided here.
Make sure it's not a Steam wallet top up
Steam Wallet Top Up is a separate transaction from em$ purchase. It cannot be detected by theHunter Support. Funds will not be automatically converted to em$. If you had to top up your wallet before purchasing em$, chances are the money is still in your wallet waiting for you to use it to buy em$ from theHunter Classic or on any other Steam game. Simply retry the purchase and use your Steam balance instead of any other method.
Find the Transaction ID
If you have made a purchase without receiving your em$ for a couple of hours already, and it was not a gift, please submit a request with a screenshot including transaction ID, a 19 digit reference that can be found in your Steam Purchase History