We've created this support guide to assist players who may be experiencing issues with the PC version of theHunter: Call of the Wild not loading on PC. If your issue is that the game freezes, won't load, or crashes at startup, then this is the support guide for you. We've done our best to list the known issues that players may experience.
If you found additional issues preventing you from playing the game or you need additional help after trying all of the steps here, then please share them us.
Table of Contents
1. Ensure that your PC meets the minimum requirements to play theHunter: Call of the Wild.
MINIMUM:
Requires a 64-bit processor and operating system
OS: 64bit OS - Windows 7
Processor: Intel i3-4170
Memory: 4 GB RAM
Graphics: NVIDIA GTX 660 / ATI HD7870 - 1GB VRAM
Storage: 60 GB available space
RECOMMENDED:
Requires a 64-bit processor and operating system
OS: 64bit OS - Windows 10
Processor: Intel i7 quad-core
Memory: 8 GB RAM
Graphics: NVidia GTX 760 / R9 270x - 4GB VRAM
Storage: 60 GB available space
2. Verify integrity of your game files.
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Via Steam open your game Library.
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Right click on the game title and select "Properties"
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Select the "LOCAL FILES" tab and click on "VERIFY INTEGRITY OF GAME FILES..."
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Start a game session
3. Make sure your Dedicated Graphics Card is running the game
We've created a support guide for using AMD and Nvidia graphics cards to resolve this problem. See the guide here.
4. Check if your savegame has become corrupted
You can find a guide to access your savegame here. Simply rename the folder "Saves" to something else, for example, "Backup dd-mmm-yyyy" and see if your game will launch. If it does, your savegame is most likely corrupted and preventing your game from launching correctly. You will need to continue with your new game to keep playing theHunter: Call of the Wild, but you can try to patch in files from your old Save to try and keep as much of your progress as possible!
5. Disable Steam Cloud Backups
Your Steam Cloud Backups could be corrupted. You could try turning them off to see if that is causing your issue. You can read more about Steam Cloud Backups in this article from Steam.
6. Try removing special characters from your Steam username
If your steam username has special characters or characters that are not used within the English language, attempting to remove them may solve your problem. Please note: it’s recommended to restart steam and the game before checking if this worked for you or not.
7. Update graphics card drivers to latest version.
Check your graphics card software and make sure it's updated. Select NVIDIA GeForce Experience, or AMD Radeon Software. If you are using an older Graphics card, it's probably not supported.
Please note: If you are playing with a NVIDIA graphics card, then it’s recommended to disable the setting “Image Sharpening”. To do so, open the NVIDIA Control Panel → Click the Manage 3D Settings Tab → Global Settings → Find the setting “Image Sharpening” and turn it to Sharpening OFF.
8. Fix Windows related Issues
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Run the game as Administrator.
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Check your Windows is fully up-to-date.
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Make sure you have Microsoft Visual C++ Redistributable installed. If you don't, you can install it from here.
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Some of your PC files may have become corrupt. Please attempt to use the System File Checker to see if it can fix them. A full support article from Microsoft can be found here.
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If using multiple monitors, try setting the game to run on your default monitor and in landscape mode.
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Change your screen resolution to one supporting a 16:9 or 21:9 aspect ratio.
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Confirm that your in-game screen resolution and windows screen resolution are matching.
9. Disable programs that may interfere with theHunter: Call of the Wild
Search for, and disable/troubleshoot programs that could potentially interfere with Steam. Most notably:
a) Turn off Steam overlay
b) Disable background programs for recording and screen capturing
c) Temporarily disable your antivirus software
10. Try running the game in Windowed mode, or borderless windowed mode.
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Open your steam launcher.
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Navigate to your library.
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Right click on the game title and select "Properties"
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Click on "SET LAUNCH OPTIONS", and type in "/windowed". for windowed mode.
- Click on "SET LAUNCH OPTIONS", and type in "/borderless". for borderless windowed mode.
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Start a game session
11. Try changing your “Screen Space Reflections to 'On'
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If you were able to successfully load the game, then open settings → graphics → set your Screen Space Reflections to 'On'.
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Only possible for users with legacy savegames:
To do it outside the game, go to C:\Users\USER\Documents\Avalanche Studios\COTW\Saves\settings\STEAMUSERID>settings.json then set "GraphicsSSReflection": 0 to 1
12. Update your Audio drivers and disable anything modifying your audio
- The first thing to do would be to update your Realtek drivers (or other audio drivers).
- If you are using a headset or external speakers, then try unplugging them temporarily. You can also attempt to uninstall and then reinstall your Realtek drivers.
13. Try disabling USB devices to see if any are interfering with the game.
In rare cases, some USB devices might interfere with theHunter: Call of the Wild. It's recommended to try unplugging your USB devices that may interfere, such as controllers, audio devices, etc., and check if it allows theHunter: Call of the Wild to begin working.
14. Whitelist the game in your Security Suite
If you're having issues with the game running, it's possible that your firewall or security suite is blocking it from running. Try adding an exception to the application "theHunterCotW_F".
If you are using Windows Defender, you may refer to this article.
You may also need to disable ransomware protection and/or controlled folder access. This article will illustrate how to access those settings.
15. Fix error messages "Error D3D Device Lost"
Navigate to Documents\Avalanche Studios\CotW\Saves\settings\(SteamID)\
- Edit the file “settings.json” with a text editor, then make the following edit:
- Search for the line that says "DisplayFullscreen": 1 and change it to "DisplayFullscreen": 0
- Search for the line that says "DisplayWidth: ". This needs to match your screen resolution’s width. For example: "DisplayWidth": 1920, is for a user with a 1920x1080p display.
- Search for the line that says " DisplayHeight:". This needs to match your screen resolution’s width. For example: "DisplayHeight": 1080, is for a user with a 1920x1080p display.
- Save then close the file.
- Change the launch options from your Steam library.
- Right click on the game and select "Properties"
- Click on "SET LAUNCH OPTIONS…"
- In the box type: /borderless
- Click "OK" then "CLOSE"
- Try launching the game.
16. Reinstall the game.
If none of the above steps helped fix your issue with the game launching, then please try reinstalling your game.
17. Still having trouble? Contact support with your DxDiag & MsInfo files
If none of the above solutions helped, you may wish to check your Windows installation. If your issue still persists, then please contact our support. Before doing so, please prepare the necessary files for us to assist you. We will need your DxDiag, MSInfo, (in .txt format) and savegame files. After doing so, click here to submit a new request.