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I made a purchase without receiving my em$

Michael
  • Updated

Make sure you didn't buy as a gift by accident

If you selected your purchase as a gift, a code can be found in your Purchase History.  You will find the date of your purchase and its details.  Below the date, you will see:

Purchased as gift.  Gift code: "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"

If you need help redeeming gift code, please follow the steps provided here.

 

Find the Transaction ID

If you have made a purchase without receiving your em$ for a couple of hours already, and it was not a gift, please submit a request with a screenshot including transaction ID as follows:

 

For Steam Purchases:

 

For purchases through www.thehunter.com or the web launcher:

  • Transaction ID starts with 'w' followed by 9 digits (e.g. w123456789).

  • You should find it in a confirmation email.  If you haven't received any, please contact PaymentWall Support.

  • If you selected eCheckes as your payment method, it can take 6-8 business days to clear.

It's worth mentioning that it's not uncommon for incomplete purchases to appear on your statement as 'pending transaction' or 'pre-authorised'.  In that case, the charges will not be final.

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