Make sure you didn't buy as a gift by accident
If you selected your purchase as a gift, a code can be found in your Purchase History. You will find the date of your purchase and its details. Below the date, you will see:
Purchased as gift. Gift code: "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
If you need help redeeming gift code, please follow the steps provided here.
Find the Transaction ID
If you have made a purchase without receiving your em$ for a couple of hours already, and it was not a gift, please submit a request with a screenshot including transaction ID as follows:
For Steam Purchases:
Transaction ID is only 19 digits and can be found in Steam Purchase History.
Steam Wallet Top Up transaction is not related to theHunter.
For purchases through www.thehunter.com or the web launcher:
Transaction ID starts with 'w' followed by 9 digits (e.g. w123456789).
You should find it in a confirmation email. If you haven't received any, please contact PaymentWall Support.
If you selected eCheckes as your payment method, it can take 6-8 business days to clear.
It's worth mentioning that it's not uncommon for incomplete purchases to appear on your statement as 'pending transaction' or 'pre-authorised'. In that case, the charges will not be final.